Girl Scouts of Colorado

Cookie No-Return Policy

Girl Scouts of Colorado is moving to a no-return policy for the 2016 Cookie Sale. This policy will allow girls to be more successful because we’ll have better control over inventory, a more accurate Starting Inventory Order and girls will have the cookies they need.
 
After production issues experienced at the bakery last season caused challenges nationwide, Girl Scouts of Colorado decided to move up our planned timeline for a no-return sale. Girl Scouts of Colorado was one of only a few councils that allowed returns.
 
Girls and troops still will be able to transfer cookies from troop-to-troop and order more cookies from their local cupboard as needed.
 
Additional training will be provided to Troop Cookie Managers to ensure that troop Starting Inventory Orders are well thought-out and meet the needs of the girls and troops.
 
We’re looking forward to an awesome 2016 Cookie Program where Girl Scout Cookies can do a world of good!
 
FAQ:
Q. Why is GSCO moving to this policy now?
Inventory shortages at Little Brownie Bakers created a situation in 2015 where some troops and girls ran out of cookies to sell and couldn’t get more. Moving to a no-return policy and troops submitting a Starting Inventory Order of what they actually plan to sell will ensure we have all the cookies on hand at the beginning of the sale.
Q. Can I still checkout booth sale cookies on consignment?
No, booth sales will need to be accounted for in your SIO. We will provide solid estimates of the number of cookies you can expect to sell of each variety at a typical booth sale. Make Hometown Heroes a prominent push at your booth and door-to-door sales and any leftover packages you have will go to your HTH donation. Additional cookies will be available at cupboards but cannot be returned.
Q. Can I swap varieties of cookies for others at the cupboard?
The council cupboards will not accept any returns or swaps. Troops and girls can swap with other troops. Service Unit-level volunteers will be able to help facilitate these transactions.
Q.  Can I return damaged cookie boxes?
Yes, if you find damaged cookies in your inventory, please exchange the package for a non-damaged package at your local cupboard as soon as possible.
Q. Will GSCO recommend a SIO per girl?
A new section of cookie training will focus solely on Starting Inventory Order. Council can recommend an average SIO for a new troop or girl based on program level and region.
Q. What happens if we have a girl who cannot sell at the last minute due to a family emergency or something?
As we saw during the 2015 Cookie Program, Girl Scouts are happy to help sister Girl Scouts. Your troop can transfer those cookies to another troop looking to supplement their inventory.
Q. Can GSCO return cookies to Little Brownie Bakers?
Girl Scouts of Colorado pays for every case of cookies that we put in our warehouses. We cannot, nor have we ever been able to, return any cookies to the bakery or exchange cookies with other Girl Scout Councils.
Q. How will this change the volunteer role of Cookie Cupboard Managers?
Cupboards will still be used for storing, managing and delivering cookies to troops/girls. A new Cupboard Manager training will be provided to focus on the no-return policy, troop-to-troop transfers and the number of cookies needed for booths.
 

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